Privacy Policy & SMS Communications Disclosure

This Privacy Policy describes how we collect, use, and protect your personal information, including information collected in connection with SMS/text message communications. This policy is designed to comply with applicable Florida state privacy laws, including the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171, as well as federal regulations governing SMS marketing and communications.

1. SMS Communications & Message Frequency

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Wyatt Rancourt Insurance Agency. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://thenoventusgroup.com/privacypolicy/. Message HELP for help. Reply STOP to any message to opt out.

When you opt in to receive SMS or text message communications from us, please be aware of the following:


  • Message Frequency: Message frequency varies based on your interaction with us. You may receive more or fewer messages depending on the nature and frequency of your engagement with our services.
  • Message & Data Rates: Standard message and data rates may apply. These charges are determined by your mobile carrier and are not controlled by us. Please consult your wireless service provider for details about your plan.
  • Carrier Liability: Carriers are not liable for delayed or undelivered messages.


2. Collection and Use of Personal Information

In connection with our SMS program and general services, we may collect the following categories of personal information:


  • Your mobile phone number and wireless carrier information
  • Your opt-in consent and communication preferences
  • Message interaction data (e.g., delivery status, replies)
  • Any personal information you voluntarily provide through SMS interactions


We use this information solely for the purpose of delivering the SMS communications you have requested, providing customer support, and improving our services.

3. Sharing of SMS Opt-In Data — Third-Party Restrictions

Your privacy is important to us. We are committed to the following data-sharing restrictions regarding your SMS opt-in information:


  • No Third-Party Marketing Use: Your SMS opt-in data and consent will not be shared with, sold to, or disclosed to any third parties for marketing or promotional purposes.
  • Limited Service Provider Sharing: We may share your information only with trusted service providers who assist in delivering our SMS communications (e.g., messaging platform providers), subject to strict confidentiality agreements and solely for that purpose.
  • Legal Compliance: We may disclose information as required by applicable law, court order, or governmental authority, including under Florida Statute § 501.171.


4. Customer Support

If you need assistance with our SMS communications or have questions about this policy, help is available:


  • Via SMS: Reply HELP to any message you receive from us to receive support information and contact details.
  • Via Email/Contact Form: You may also contact us directly using the contact information provided on our website.


5. Opt-Out / Unsubscribe Rights

You have the right to opt out of receiving SMS communications from us at any time. To unsubscribe:


  • Reply STOP to any SMS message you receive from us at any time.
  • Upon receipt of your STOP request, we will promptly cease sending you further SMS messages, as required by the Telephone Consumer Protection Act (TCPA) and applicable state law.


Note: Opting out of SMS communications will not affect other communications preferences you may have established with us (e.g., email notifications).

6. Florida State Privacy Rights

Pursuant to the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171, and other applicable Florida privacy laws, Florida residents have the following rights regarding their personal information:


  • Right to Know: You may request information about the categories and specific pieces of personal data we hold about you.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Delete: Subject to applicable legal exceptions, you may request deletion of your personal data.
  • Data Breach Notification: In the event of a security breach affecting your personal information, we will provide notification in accordance with FIPA requirements.


7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure, consistent with the requirements of Florida Statute § 501.171. While we strive to safeguard your data, no method of electronic transmission or storage is completely secure.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected by an updated effective date at the top of this document. Continued use of our SMS communications program following any such changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:


  • Via SMS: Reply HELP to any of our messages
  • Via our website contact page


This policy complies with the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171, and applicable federal SMS regulations including the TCPA.